DIVERSIFY YOUR DIET - BECOME A PRO CUSTOMER

Customer Service Team

Customer Service Assistant

Full-time, based in our London office.

As a Customer Service Assistant, you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers.

ABOUT THE JOB

We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain.

RESPONSIBILITIES

  • Providing excellent customer service for our key accounts
  • Data analysis to help shape our future sales strategy
  • Sharing information and updating chefs on our produce
  • Managing orders by telephone, email and voicemail
  • Administering a very busy wholesale department
  • Managing customer invoices and credit notes
  • Data input
  • Analysis of customers data

ABOUT YOU

  • A passion for food and the restaurants we supply
  • Excellent communication skills – both written and verbal
  • Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
  • Strong IT skills, with Excel experience as a bonus
  • Good attention to detail
  • Ability to multitask in a dynamic, fast-paced environment
  • Reliability and professionalism
  • Ability to work to deadlines and under pressure at times

PERKS

  • Daily lunch made with the same seasonal produce we supply to chefs
  • Natoora produce at a significant discount
  • Your birthday off (once you've hit the 6-month mark)
  • Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Send us your CV and cover letter, and tell us why you want to join the team.

OUR PEOPLE

Voir tout

We exist to fix the food system.

People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.

By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.

Now is the time for action. Join the food system revolution.

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Go beyond four seasons

Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavor at every stage.

WHAT’S IN SEASON?

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Know where your food comes from

We know the name of the person behind everything we source. Recognize their growing artistry to find out exactly where your food comes from (and why that matters).

MEET THE GROWERS

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Make your diet diverse

Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavors.

GO #OFFTHEPASS

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