Customer Account Manager

Full-time, based in our Miami office.

Natoora Miami is entering its second phase of growth in the region. At this exciting juncture, you will be Natoora Miami’s second sales hire.

Our ideal candidate is someone with sales experience, an entrepreneurial spirit, a working knowledge of the local market and a genuine connection to the Miami food industry and restaurant scene. Initially, the role will have the primary responsibility of performing sales and growing existing accounts. Deepening relationships and following up with existing leads will also be key. In addition, some hands-on work will be required with order preparation, QC, and packaging.

Reporting to our Regional Sales Lead, you will represent Natoora in this new territory. We seek an experienced, self-reliant professional, who is able to work fluidly with operations, brand and sales teams, and can meet the challenges of being among the first representatives in a new region for Natoora.


Your responsibilities will include:

  • Developing and improving relationships with existing customers. You will need to be comfortable talking about produce in busy kitchens with even busier chefs.
  • Updating the kitchens on produce coming in and out of season.
  • Visiting kitchens all over Miami Dade, inspiring chefs with our produce. You might hold a training session for front of house staff on how we source our produce or you might just arrive at a restaurant with one perfect unforgettable pear. Whatever you’re doing you’ll need to be a great ambassador for what Natoora does.
  • Overseeing customer orders as well as helping to manage their expectations. Our customers are very demanding; we need to be able to supply a service to match their expectations. Resolving Customer issues as quickly as possible will be key. Chefs are short of time and we want them to have confidence in our ability to solve their problems, whatever the time of day.
  • Following independent leads and those channelled through the sales team


  • Have second to none relationship building skills and excellent interpersonal skills, with the ability to adapt to different styles and situations.
  • Make themselves available to help customers out of office hours.
  • Enjoy working in an agile, flexible working context.
  • Have creative problem-solving skills.
  • Demonstrate commercial acumen.
  • Strong IT skills, with Excel and G Suite experience is a bonus.
  • Demonstrate a passion for food, fresh produce, our ethos and the restaurants we supply.
  • Have (or quickly develop) a strong connection to the local restaurant scene.
  • Be the ‘Eyes-on-the-ground’ for the Buying Team.
  • Support Natoora’s Finance team in maintaining the financial health of accounts.
  • Be comfortable communicating in environments where Spanish is the primary language


  • Healthcare, dental, vision
  • Europe-based vacation time standards
  • Staff discount on our produce in our warehouse
  • Opportunities to grow within the company
Send us your resume and cover letter, and tell us why you want to join the team.


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We exist to fix the food system.

People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.

By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.

Now is the time for action. Join the food system revolution.

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Go beyond four seasons

Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavor at every stage.


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Know where your food comes from

We know the name of the person behind everything we source. Recognize their growing artistry to find out exactly where your food comes from (and why that matters).


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Make your diet diverse

Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavors.


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