FAQS

You can check out as a guest, although this will mean you cannot login to your account on Natoora.com to view your order history or update your personal details. To set up a subscription order, you must create an account with a delivery address and payment method before checking out.

You can create an online account by clicking on the Account icon in the top right hand corner, clicking on Create an Account and then completing the form. You are also prompted to create an account before checking out. You must create an account when setting up a subscription.

You can log in by clicking on the Account icon in the top right hand corner, and filling in your email and password.

When attempting to log in, click on the 'reset password' button and follow the instructions.

If you are an account holder, you are able to view your saved addresses and cards in your wallet when logged in. You can update your name within the 'My Account' section of the website, but not your address or payment method. New addresses and payment methods can be added at the point of checkout when you place a new order. Please contact homedeliveries@natoora.co.uk for further information.

Within the Account section, you can cancel your subscription at any time, as long as this is before the order cut off for your next subscription order - 9.30am 48 hours before delivery date. However, should you wish to pause, amend the date or frequency of your subscription, please email homedeliveries@natoora.co.uk

Please contact us on homedeliveries@natoora.co.uk to delete your account.

Should you wish to remove all stored data relating to your account, please contact Natoora on gdpr@natoora.co.uk

Even if you already have an account on the Natoora Home Deliveries app, you will need to create a new account when ordering through the Natoora website. Both accounts are completely separate.

Radical membership is only applicable to the Natoora Home Deliveries app, where you can shop our entire range. If you prefer to shop online and are a regular customer, we recommend setting up a subscription so that you can save on delivery fees. For more on our Radical Membership, click here.

On the Natoora app you must create an account, with a delivery address and payment method, in order to place an order.

First download the Natoora Home Deliveries app, click on Sign Up, then add your email address and password. We won't ask for your card details or delivery address when you first set up your account, only when you choose to place your first order. The app is free to use.

Open the app and log in using your email address and password.

On the Natoora Home Deliveries app, click on the 'reset password' link on the login page and follow the instructions.

You are able to update your delivery and payment details within the Account section on the app.

Open the app and within the Personal Information tab, click on DELETE YOUR ACCOUNT. If an order is pending, you will not be able to delete your account. Account deletion will take up to 28 days to take effect. Personal information shall be retained only for as long as is necessary, as required by the law. Once you have deleted your account, you will no longer be able to login or place an order on the app.

Should a customer wish to remove all stored data relating to their account, please contact Natoora on gdpr@natoora.co.uk

Once you have added items to your basket, click GO TO CHECKOUT. You can log into your account or check out as a guest. Once your delivery and payment details have been added, and you have chosen your delivery slot click PLACE ORDER. You will receive an order confirmation email once your order has been placed.

Click on SHOP in the top navigation bar to view our products.

When on the product page, click ADD TO CART to add that item to your basket. Customers can choose to add items to their basket as either a one time purchase or as a subscription. In the basket page, use the increment/decrement buttons to increase or decrease the number of items or remove an item from your basket.

You can view the basket total by clicking on the basket icon in the top right. The delivery fee is added at checkout.

Orders must be placed on Natoora.com but if you have any issues, our team is here if you need help. Please call 0207 237 0346 or email homedelivery@natoora.com.

Once your order has been placed on Natoora.com, you are unable to amend your order.

Certain items are available via a subscription service. You can choose a single frequency option (every 1, 2 or 4 weeks) and the day of the week you would like your subscription order to arrive, before you check out. After your first order, payments for further subscription orders are taken at 9.30am 48 hours before your next delivery date, when you will receive a notification of your upcoming order. Once a subscription has been set up, you don't need to do anything more and your orders will continue to arrive on the day and frequency selected. On certain days eg Bank Holidays when our courier partner doesn't deliver, we will contact customers whose subscription falls on this day, and offer to re-deliver on another suitable date.

When you order from us, you’ll find the following materials used in our packaging.

Wool Cool Liners

100% Pure Wool is a super-smart natural insulator, and is completely compostable, both at home and in an industrial composting facility. To learn more, click here.

Ice Packs

The liquid used in these packs is 100% Pure Water. To recycle, cut open and empty down the drain. The plastic used is an LDPE which is recycled in the same chain as plastic film and plastic bags. These packs are also safe to be re-freezed and then re-used.

Compostable Bags

Home compostable: will decompose with other organic waste.

Cardboard

100% recyclable, according to your local council regulations.

To lock in your delivery slot, you’ll need to add an item to your basket, which will automatically appear in the ORDER tab. Hit the BOOK SLOT button to choose your delivery slot, then PLACE ORDER to confirm.

Type what you’re looking for into the ‘Search’ box at the top. You can be specific or browse more generally by category if you’re looking to be inspired.

Hit ‘Browse’ to see a full list of categories including ‘fruit’, ‘vegetables’, ‘cheese’, ‘charcuterie’, ‘soft drinks & juices’ and more, including 'offers' for lines currently on offer or promotion. Tap the category to view the products within

Hit 'Favourites' to view your previously ordered items and those you have chosen to Favourite.

Products are sold by either UNIT or KG. Add the item to your basket and use the + and - buttons to select a quantity of a product. Hit the PLACE ORDER button to lock in your delivery and confirm your order.

UNIT - means individual piece, like a single courgette, 1 avocado or 1 bunch of herbs.

KG - means the weight of the item orders. Please bear in mind that some will have a minimum order of 0.5kg.

The price of each product is displayed next to the ADD button. We provide an estimated price 'est. each' for items purchased by each but priced by the kilogram. The estimated total of each item is calculated according to average weight. Hit ORDER to see an estimated basket total. You’ll also see an estimated running total under the ORDER button as you shop. You’ll get the exact basket total on your receipt and in the app upon delivery. The delivery fee is visible when you select a slot.

Orders must be placed on the Natoora Home Deliveries app, but if you have any issues, Please email homedelivery@natoora.com or call us on (+44) 020 7237 0346

Our seasonal fruit and vegetables come straight from our close community of independent growers, who all prioritize biodiversity, heritage and flavour over yield. We know exactly where all our food is coming from and want to share that knowledge with you. Sign up to our newsletter, which connects you to our growing community. Customers also have the option to sign up when they create an account or checking out for the first time.

On Natoora.com, you can learn more about our growers, producers and produce by:

Reviewing the product descriptions on the listing page, to find dietary and nutritional information.

Looking at the seasonal planner

Reading our Stories

Our boxes on Natoora.com mainly contain fruit and vegetables, but we offer a few store cupboard goods alongside - all sourced straight from independent producers. A larger range of exceptional quality dairy, charcuterie, cheese, oils and store cupboard goods - flour, rice, tinned tomatoes, dried pulses - can be found on the Natoora Home Deliveries app.

Our seasonal fruit and vegetables come straight from our close community of independent growers, who all prioritize biodiversity, heritage and flavour over yield. We know exactly where all our food is coming from and want to share that knowledge with you. Sign up to our newsletter, which connects you to our growing community. You have the option to sign up when you create an account or you can register at any time here.

On the app, tap on the product to find ingredients, dietary and nutritional information. You can also:

Read the News feed: bringing you the latest news from our growers and updates on produce.

Read the Features feed: in depth features that tell you more about the grower, region and variety of our newest lines.

Look at our Seasonal Planner: Our planner helps you to see what’s in season, where month by month. It’s divided into Vegetables & Fruit.

Natoora also offers exceptional quality dairy, charcuterie, cheese, oils and store cupboard goods - flour, rice, tinned tomatoes, dried pulses - all sourced straight from independent producers.

We indicate the growing ethos of our fresh produce using the following terms:

MIN - Grown with minimum intervention. Grown in a way where synthetic fertilisers, pesticides and other inputs are kept to a minimum or used as a last resort. This term is broad and covers a wide range of growing practices. It can include produce that follows an organic philosophy, but where certification hasn’t been obtained by the grower.

ORG - Organically grown. Grown using organic principles. Please note that while this produce is certified Organic at the farm gate, it is not certified Organic when it reaches you. This is due to operational constraints within our warehouse, rather than as a result of how the produce has been farmed. We would need to follow a set of stringent requirements in order to carry the Organic certification beyond the point of receiving the produce from the farm.

INT - Intensively grown. Grown using intensive practices. We supply this produce as a service. Help us source better by choosing produce that is labelled MIN or ORG on the app.

WLD - Wild. Found growing naturally in the wild. This produce is grown without human intervention and therefore without inputs; it is exposed to the elements and foraged responsibly. We take pride in looking beyond certifications and labels, and prefer to measure the sustainability of a grower’s practice on an individual basis.

These four terms have their limitations and we are working on a new framework that will provide more granularity on the farming practices of each individual grower. In the meantime, read more about how we source here and sign up to our newsletters or check the app feed for more detailed information on how specific varieties of produce are grown.

We cannot deliver certain items when sent with our courier DPD. This includes bread, ice cream, soups and tins of oil. For such items on the Natoora Home Deliveries app, we will write ‘Only for London delivery’ in the product description.