DELIVERY

We deliver nationwide (excluding Northern Ireland, Isle of Man, Isle of Wight, parts of Scotland and the Channel Islands) using our courier partner, DPD. Please note, we will need detailed delivery notes at the time of creating your account to avoid delivery issues. If accessibility to your address is difficult, please be aware we have the right to decline delivery.

Customers can view daily delivery slots two weeks in advance. Orders are delivered by DPD between 8am-6pm on the chosen day.

All orders are shipped via DPD, and will be delivered in premium insulated boxes with ice packs to keep the produce in perfect condition. The DPD driver will knock or ring the bell and then take three steps back from the delivery. They will wait until you have taken the order inside before leaving. Please check through your order before the driver leaves, as we are not able to offer returns.

All orders are shipped via DPD, and will be delivered in premium insulated boxes with ice packs.

DPD drivers have all undergone extensive health and safety training and stick to strict protocols on delivery. The DPD driver will knock or ring the bell but they will not, under any circumstances, enter your property.

If the DPD driver arrives and there is no one home, they will call your contact number. If there is no response, your delivery will be left in a safe place outside, or with a neighbour. We cannot arrange redelivery.

Customers can choose a delivery slot up to two weeks in advance. The cut off for placing an order is 9.30am 48 hours before the delivery day.

Customers can cancel their order for a full refund up to 9.30am 48 hours before the delivery day. Refunds are processed within 5 - 10 working days.

For orders placed on Natoora.com we charge £5 per delivery. For subscription orders, we offer free delivery.

Orders will be delivered in premium, insulated boxes with ice packs and honeycomb wrap for protection. Our boxes are FSC certified, 100% reusable, 100% curbside recyclable and use non-toxic water based inks.

We use high performance Woolcool insulative liners and ice packs to keep our produce fresh. Here is some information about recycling and reusing your Woolcool liners. 

Our packaging is robust and ideal for chilled foods. Where possible, our packaging materials are recyclable, reusable and/or biodegradable. As pioneers in plastic-free packaging, we continue to prioritise sustainable solutions.

It’s important to check your delivery as soon as it arrives. We offer a refund if the whole, or part of your order is damaged, missing or out of date on arrival. Call 0207 237 0346 or email homedelivery@natoora.com to organise a refund. If you notice something after the driver has gone, please email details of the damaged product with an image within 24 hours of delivery. After 24 hours, we will not be able to offer a refund.

Please call 0207 237 0346 or email homedelivery@natoora.com who will be able to update you on your delivery. Alternatively, you can track your order through DPD’s Parcel Tracking Service.

For all our boxes, content may be adjusted based on the availability on the day. We source radically seasonal produce straight from small scale producers and sometimes produce can go out of season very suddenly or the grower might have a problem with harvesting. However, if something is missing from your order, please call 0207 237 0346 or email homedelivery@natoora.com.

We deliver nationwide (excluding Northern Ireland, Isle of Man, Isle of Wight, parts of Scotland and the Channel Islands) using our courier partner DPD. Please note, we will need detailed delivery notes at the time of creating your account to avoid delivery issues. If accessibility to your address is difficult, please be aware we have the right to decline delivery.

Our Natoora drivers deliver to addresses in London, and also parts of Oxford on certain days.

For orders in London and Oxford customers can choose two slots: 6am-2pm or 12pm-9pm. For all other areas, we use our courier partner DPD, and orders are delivered between 8am-6pm. Your delivery slot will be reserved for two hours or until you hit PLACE ORDER. If you miss the two hour window, you’ll be prompted to select a new slot.

For deliveries in London and Oxford, your delivery will arrive within the hours of your 6am-2pm or 12pm-9pm time slot. With regards to delivery windows, our routes change every day depending on customers, so we are unable to provide more specific delivery times. On the day, you will receive an email to confirm that your order is out for delivery. For nationwide deliveries with DPD, your delivery will arrive between 8am and 6pm, but you will receive delivery updates from DPD on the day.

For deliveries in London and Oxford we deliver with our Natoora vans. All other orders are shipped via DPD.

DPD drivers have all undergone extensive health and safety training and stick to strict protocols on delivery. The DPD driver will knock or ring the bell but they will not, under any circumstances, enter your property.

We are constantly updating our Driver Health and Safety Training according to government guidelines.

If a Natoora or DPD driver arrives and there is no one home, they will call your contact number. If there is no response, your delivery will be left in a safe place outside, or with a neighbour. We cannot arrange redelivery.

Once you’ve locked in your delivery slot, you have until the Delivery Cut Off Time to amend your order. Once you hit the Delivery Cut Off Time, you can no longer amend your order - it is being prepared. To see how long you have until the Cut Off, tap on the ‘ORDER’ tab. All customers have until 9.30am on the day before delivery day to amend their order.

For orders placed on the Natoora Home Deliveries app, we charge £5 per delivery.If you have a Natoora Radical membership you get free delivery.

All orders delivered in our own vans in London and Oxford, will be delivered in boxes or crates. We do not collect these back. Produce will either be loose or in minimal packaging in our efforts to reduce plastic. Our cardboard punnets are completely recyclable and the film is home compostable.

Orders delivered via DPD, will be delivered in premium insulated, wool-lined boxes with ice packs, and honeycomb wrap for protection. Our boxes are FSC certified, 100% reusable and 100% curbside recyclable, and use non-toxic water based inks. Our packaging is robust and ideal for chilled foods. Where possible, our packaging materials are recyclable, reusable and/or biodegradable. As pioneers in plastic-free packaging, we continue to prioritise sustainable solutions.

It’s important to check your delivery as soon as it arrives. We offer a refund if the whole, or part of your order is damaged, missing or out of date on arrival. Call 0207 237 0346 or email homedelivery@natoora.com to organise a refund. If you notice something after the driver has gone, please email details of the damaged product with an image within 24 hours of delivery. After 24 hours, we will not be able to offer a refund.

Please call 0207 237 0346 or email homedelivery@natoora.com who will be able to update you on your delivery. Alternatively, you can track your order through DPD’s Parcel Tracking Service.

Should any of the items in your basket not be available on the day your order is picked, our team may make substitutions where appropriate. If you are unhappy with the substitution, please contact us on homedelivery@natoora.com. If a product is missing from your order and is listed as ‘Not Available’ at the bottom of your invoice, you will not be charged.