Customer Account Manager

We are seeking a passionate, personable and analytically-minded Customer Account Manager to join our close-knit and dynamic team, based in Brooklyn.

ABOUT THE JOB

You will manage a portfolio of customers across a variety of businesses - restaurants, bars, cafés, bakeries, retail shops - to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.

You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers.

You will proactively look for opportunities to increase sales within your portfolio and be confident in regularly analysing performance and taking action where necessary.

Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together.

The role will involve a combination of self-directed external customer visits, and working at our Brooklyn office.

RESPONSIBILITIES

• Managing a portfolio of customers proactively - keenly focusing on building relationships and increasing sales. You will visit busy kitchens all over NYC, inspiring chefs with our produce.
• Updating our customers on produce coming in and out of season.
• Working closely with colleagues in other departments to successfully deliver our mission.
• When mistakes happen, you will need to resolve them as quickly as possible and sometimes outside of office hours.
• Being a knowledgeable and passionate public-facing representative of Natoora - educating our customers and showing why we do, and they should, care about changing the food system. You might hold a training session for front-of-house staff on how we source our produce or you might just arrive at a restaurant with one perfect unforgettable pear.
• We highly value candidates with strong Excel skills. While not mandatory, proficiency in Excel is considered a significant asset for this role

ABOUT YOU

• Excellent knowledge of the NYC restaurant industry.
• Passion for fresh produce and wide knowledge.
• Commercial and analytical experience.
• Motivated by driving sales and delivering excellent customer service.
• Creative problem-solving skills.
• Enjoy working in an agile, flexible environment.

PERKS

• Staff discount on all fruits and vegetables, dairy and charcuterie in our warehouse.
• A competitive salary and performance incentives, excellent training and the opportunity to progress your career.
• Europe-based vacation time standards.
• Free food and drinks for breakfast and lunch.
• A budget for eating out with our clients.
• A mobile phone plan and laptop.
• Health, dental and vision.

COMPENSATION

This position is salaried. Salary varies DOE, $65,500.00 - $75,000.00

Send us your resume and cover letter, and tell us why you want to join the team.