Customer Account Manager

We are looking for a B2B Account Manager to own and grow a portfolio of high-value hospitality accounts across London.

You will be responsible for deepening existing partnerships, identifying meaningful commercial opportunities, and making sure every kitchen you work with feels the full weight of what Natoora can offer. That might mean walking into a busy service to talk through what's coming into season, arriving with one perfect unforgettable pear, or running a sourcing session for front of house staff. Whatever the moment calls for, you will be a brilliant ambassador for what we do and why it matters.

Responsibilities

Grow and develop your portfolio

Build deep, strategic relationships across your accounts — understanding each kitchen's needs, anticipating changes, and ensuring Natoora remains the partner of choice. Identify and act on revenue growth opportunities through range development, volume increases, and long-term partnership planning. Conduct regular account reviews to assess performance and keep your finger on the pulse of each relationship.

Bring new accounts on board

Lead the onboarding of significant new accounts, shaping the proposition, leading outreach, and setting the commercial foundation from day one. Embed new accounts quickly and ensure a smooth, impressive client experience from the first conversation.

Own the commercial detail

Act as an escalation point for complex or sensitive client issues — resolving them with care and without losing the relationship. Provide regular reporting on account performance, identifying trends, flagging risks, and making data-led recommendations to the B2B Sales Manager.

Contribute beyond your portfolio

Lead internal projects aimed at expanding sales opportunities across product ranges, new account types, and emerging growth areas. Feed insight from the field back into the business — customer trends, product feedback, and what you're hearing on the ground. Work closely with buying, operations, and the commercial team to make sure client needs are met with the full capability of the business.

ABOUT YOU

• Proven experience in account management, ideally within food, hospitality, or premium FMCG
• A genuine passion for food, provenance, and the restaurants we supply — you care about this, not just commercially
• Strong commercial instincts: you can spot an opportunity, build a case for it, and follow through
• Excellent communication skills and the confidence to hold your own in a busy kitchen or a senior client meeting
• Calm under pressure and solutions-oriented — when things go wrong, you move fast and keep the relationship intact
• Comfortable working in an agile, flexible environment where no two days look the same
• Familiarity with CRM tools and sales data is a plus

What success looks like

First 6 months: your portfolio is stable, relationships are deepening, and you have a clear picture of where the growth opportunities lie. New accounts are onboarded smoothly and commercially set up for the long term.

6 to 24 months: your portfolio is growing profitably, you are a trusted partner to the chefs and buyers you work with, and your insight and contributions are making a visible difference beyond your own accounts.

PERKS

• Daily lunch made with the same seasonal produce we supply to chefs
• Natoora produce at a significant discount
• Your birthday off (once you’ve hit the 6-month mark )
• Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves, as well as coffee from our Spa Terminus neighbours Monmouth

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.

Email your CV and cover letter to alba.rodriguez@natoora.com and tell us why you want to join the team.