About the Role
Natoora is looking for a versatile Commercial & Marketing Coordinator to join our small, close-knit team at an exciting moment in our growth. This is a genuinely broad role spanning B2B customer service, retail account support and marketing - ideal for someone who thrives on variety and wants to see their work make a real difference.
You’ll play a key part in keeping our restaurant clients well-served, supporting the management of our Coles partnership and keeping Natoora’s brand sharp across digital channels. We believe human relationships are the backbone of our supply chain, and we’re looking for someone who feels the same way.
What You’ll Be Doing
B2B Customer Service
- Keep chefs informed about product availability and seasonal changes
- Process orders accurately and handle invoicing and credit notes with precision
- Resolve order issues promptly, communicating clearly with customers throughout
- Help identify and shift overstock across our sales channels
- Work closely with warehouse, transport, and sales teams to ensure on-time, on-quality delivery
- Update third-party product catalogues as needed
Retail Account Support (Coles)
- Maintain and update the Natoora product catalogue on Coles systems
- Create and coordinate marketing assets and back-of-pack information
- Keep all food safety documentation current and compliant
- Coordinate orders with our Operations team
- Support the implementation of our promotional strategy
Marketing
- Write the weekly customer newsletter
- Manage Natoora’s Instagram in collaboration with the product team
- Handle content management for the app and keep the website up to date
- Take product photography for digital channels
- Organise and execute social media campaigns (including Off The Pass)
- Plan and run events and partnerships, managing the associated budget
- Oversee print and production requirements
About You
- Proactive, calm under pressure, and a natural problem-solver
- A confident communicator who works well across departments
- Excellent written and verbal communication skills
- Highly organised with a strong sense of ownership over deadlines
- Experience in food, hospitality, or retail is a bonus but not a requirement
- Proficient in Excel; experience with Tableau or similar analytics tools is a plus
OUR PEOPLE
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WE EXIST TO FIX THE FOOD SYSTEM.
People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.
By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.
Now is the time for action. Join the food system revolution.
Acknowledgement of Country
Natoora respectfully acknowledges the Traditional Owners and sovereign custodians of the land in which our office is situated, the Wurundjeri people of the Kulin Nation. We pay our respects to their Elders past and present and extend our respect to the lands in which we source produce.
At Natoora, we believe in the conscious care and stewardship of the natural environment around us. In doing so, we pay homage to the rich history and deep connection First Peoples have had to Country for more than 2000 generations. We recognise the lands in which we meet and work, grow and share food on always was and always will be Aboriginal land.
GO BEYOND FOUR SEASONS
Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.
WHAT'S IN SEASON?
KNOW WHERE YOUR FOOD COMES FROM
We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).
MEET THE GROWERS
MAKE YOUR DIET DIVERSE
Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
ORDER PRODUCE
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