Natoora is looking for a Customer Service Assistant and Account Executive to help support our Account Management team.
ABOUT THE JOB
You will join a small, friendly team at an exciting time. A natural all rounder, you will help support both the Coles launch and our B2B Account Managers with our restaurant portfolio.
We are looking for someone genuinely excited to help our customers and work as a team. We believe human relationships are the most important part of our supply chain.
Responsibilities
Account Executive:
- Maintaining and updating the Natoora Catalogue on the Coles systems
- Create and coordinate marketing assets and ‘back of pack’ information
- Ensuring all Food Safety information is kept up to date
- Coordinating orders with our Operations team
- Implementation of our promotional strategy
- Oversight of a range plan that delivers sales success whilst showcasing the best of Natoora’s produce
- Use data to analyse the success of strategies and further drive performance
B2B Customer Service:
- Keeping chefs up to date on our products and availability
- Handle invoicing and credit notes with precision and timeliness
- Dealing with order problems, ensuring prompt resolution and effective communication to customers
- Manage and process orders accurately and efficiently
- Help to identify and push overstock across our sales channels
- Liaise closely with the warehouse, transport and sales teams to ensure orders are picked, packed, and delivered on-schedule to Natoora's quality standards
- Updating 3rd party product catalogues
About you
- Proactive, problem solving and calm under pressure
- Able to communicate and work across departments
- Excellent, professional verbal and written communication and interpersonal skills
- Well organised and able to work to deadlines
- Experience and knowledge of the food industry or retail is desirable but not essential
- Proficient use of excel is essential and experience of Tableau of a similar tool would be desirable
OUR PEOPLE
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WE EXIST TO FIX THE FOOD SYSTEM.
People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.
By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.
Now is the time for action. Join the food system revolution.
Acknowledgement of Country
Natoora respectfully acknowledges the Traditional Owners and sovereign custodians of the land in which our office is situated, the Wurundjeri people of the Kulin Nation. We pay our respects to their Elders past and present and extend our respect to the lands in which we source produce.
At Natoora, we believe in the conscious care and stewardship of the natural environment around us. In doing so, we pay homage to the rich history and deep connection First Peoples have had to Country for more than 2000 generations. We recognise the lands in which we meet and work, grow and share food on always was and always will be Aboriginal land.
GO BEYOND FOUR SEASONS
Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.
WHAT'S IN SEASON?
KNOW WHERE YOUR FOOD COMES FROM
We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).
MEET THE GROWERS
MAKE YOUR DIET DIVERSE
Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
ORDER PRODUCE
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