As a Customer Service Assistant, you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers.
ABOUT THE JOB
We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain.
RESPONSIBILITIES
- Providing excellent customer service for our key accounts
- Data analysis to help shape our future sales strategy
- Sharing information and updating chefs on our produce
- Managing orders by telephone, email and voicemail
- Administering a very busy wholesale department
- Managing customer invoices and credit notes
- Data input
- Analysis of customers data
ABOUT YOU
- A passion for food and the restaurants we supply
- Excellent communication skills – both written and verbal
- Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
- Strong IT skills, with Excel experience as a bonus
- Good attention to detail
- Ability to multitask in a dynamic, fast-paced environment
- Reliability and professionalism
- Ability to work to deadlines and under pressure at times
PERKS
- Daily lunch made with the same seasonal produce we supply to chefs
- Natoora produce at a significant discount
- Your birthday off (once you've hit the 6-month mark)
- Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
OUR PEOPLE
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WE EXIST TO FIX THE FOOD SYSTEM.
People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.
By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.
Now is the time for action. Join the food system revolution.
Acknowledgement of Country
Natoora respectfully acknowledges the Traditional Owners and sovereign custodians of the land in which our office is situated, the Wurundjeri people of the Kulin Nation. We pay our respects to their Elders past and present and extend our respect to the lands in which we source produce.
At Natoora, we believe in the conscious care and stewardship of the natural environment around us. In doing so, we pay homage to the rich history and deep connection First Peoples have had to Country for more than 2000 generations. We recognise the lands in which we meet and work, grow and share food on always was and always will be Aboriginal land.
GO BEYOND FOUR SEASONS
Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.
WHAT'S IN SEASON?
KNOW WHERE YOUR FOOD COMES FROM
We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).
MEET THE GROWERS
MAKE YOUR DIET DIVERSE
Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
ORDER PRODUCE
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