We are seeking a passionate, personable and analytically-minded Customer Account Manager to join our close-knit and dynamic team, based in Brooklyn.
ABOUT THE JOB
You will manage a portfolio of customers across a variety of businesses - restaurants, bars, cafés, bakeries, retail shops - to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.
You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers.
You will proactively look for opportunities to increase sales within your portfolio and be confident in regularly analysing performance and taking action where necessary.
Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together.
The role will involve a combination of self-directed external customer visits, and working at our Brooklyn office.
RESPONSIBILITIES
- Managing a portfolio of customers proactively - keenly focusing on building relationships and increasing sales. You will visit busy kitchens all over NYC, inspiring chefs with our produce.
- Updating our customers on produce coming in and out of season.
- Working closely with colleagues in other departments to successfully deliver our mission.
- When mistakes happen, you will need to resolve them as quickly as possible and sometimes outside of office hours.
- Being a knowledgeable and passionate public-facing representative of Natoora - educating our customers and showing why we do, and they should, care about changing the food system. You might hold a training session for front-of-house staff on how we source our produce or you might just arrive at a restaurant with one perfect unforgettable pear.
- We highly value candidates with strong Excel skills. While not mandatory, proficiency in Excel is considered a significant asset for this role
ABOUT YOU
- Excellent knowledge of the NYC restaurant industry.
- Passion for fresh produce and wide knowledge.
- Commercial and analytical experience.
- Motivated by driving sales and delivering excellent customer service.
- Creative problem-solving skills.
- Enjoy working in an agile, flexible environment.
PERKS
- Staff discount on all fruits and vegetables, dairy and charcuterie in our warehouse.
- A competitive salary and performance incentives, excellent training and the opportunity to progress your career.
- Europe-based vacation time standards.
- Free food and drinks for breakfast and lunch.
- A budget for eating out with our clients.
- A mobile phone plan and laptop.
- Health, dental and vision.
COMPENSATION
This position is salaried. Salary varies DOE, $65,500.00 - $75,000.00
OUR PEOPLE
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WE EXIST TO FIX THE FOOD SYSTEM.
People are more cut off from the origins of their food than ever. This makes flavor, nutrition and farming practices that protect the planet, almost impossible to find.
By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.
Now is the time for action. Join the food system revolution.
Acknowledgement of Country
Natoora respectfully acknowledges the Traditional Owners and sovereign custodians of the land in which our office is situated, the Wurundjeri people of the Kulin Nation. We pay our respects to their Elders past and present and extend our respect to the lands in which we source produce.
At Natoora, we believe in the conscious care and stewardship of the natural environment around us. In doing so, we pay homage to the rich history and deep connection First Peoples have had to Country for more than 2000 generations. We recognise the lands in which we meet and work, grow and share food on always was and always will be Aboriginal land.
GO BEYOND FOUR SEASONS
Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.
WHAT'S IN SEASON?
KNOW WHERE YOUR FOOD COMES FROM
We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).
MEET THE GROWERS
MAKE YOUR DIET DIVERSE
Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
ORDER PRODUCE
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