Store Supervisor

Full time - Sloane
About Natoora

We are a fast-growing company with a clear mission: to revolutionise the food system.

With hubs in London, Paris, Milan, Barcelona, New York and Los Angeles - as well as our own regenerative farm in Cornwall - we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.

With four stores across London and our own concessions at Eataly and Selfridges, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Our Counter concept at Fulham Road and Notting HIll is pioneering a totally new idea in café culture - that you don’t have to compromise on flavour or sustainability to eat a quick, nutritious meal. Serving up a radically seasonal and totally traceable menu, everything is made by us from scratch, using ingredients sourced straight from growers and producers in our own community.

Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.

About the Job

There are thousands of food businesses out there. Joining Natoora means that you’re looking to be part of something bigger. As Supervisor, you’ll be the face of a dynamic, committed movement that is driving real change at ground level.

The Supervisor contributes to a profitable and customer-centric environment through development of a team and support of the selling/operations of the total store. Through our training programme, we’ll equip you with the tools and knowledge to become a leading campaigner in your own right, climbing a clear growth path with training modules covering Product, Customer Service and Store Operations.

At the core of that knowledge is a deep understanding and appreciation for our produce. You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.

Responsibilities
  • Executes stores standards, priorities, and service strategies to impact results.
  • Cultivates an environment of genuine customer connection.
  • Demonstrates extraordinary service, leading by example on the shop floor.
  • Acts as a Natoora ambassador reflective of the company values and mission.
  • Participates in ongoing staff education through sharing of product knowledge.
  • Maintains a visually compelling store that is neat, clean and organized.
  • Adheres to typical day/week duties.
  • Upholds all company policy and procedure.
You
  • You care about everything you eat: where it comes from, how it’s made and who by. Working with us is more than just a job - it’s a way of life.
  • Whether it’s engaging with customers on the shop floor or taking a new recruit under your wing, you’re approachable, caring and willing to go the extra mile.
  • You’re punctual, self-motivated and full of initiative. You see how every task - big or small - fits into the fuller picture of our food system revolution.
  • You’ll have a great command of spoken English and enjoy making genuine connections with our customers.
  • You’ll have basic IT skills to input sales information and place orders.
  • You’ll enjoy multitasking in an often busy environment.
  • You’ll have knowledge of food safety standards and understand the importance of following our customer service standards, policies and procedures.
  • You’ll be happy to work evenings or weekends.
  • You’ll be able to open and close the store by following company procedures.
  • You’ll be able to run a shift without needing a manager on site.
  • You’ll be physically active and happy to do occasional kneeling, pushing, pulling and lifting throughout the day - you’ll need to be able to comfortably carry up to 10 kilos at a time.
Perks
  • Cost-price fruit & vegetables - we don’t profit from sales to our own team members
  • Your birthday off*
  • Pension scheme
  • Subsidised lunch - made with the same seasonal produce we supply to chefs
  • CODE Hospitality membership, getting you up to 50% off at London and the UK’s leading restaurants*
  • Cycle to Work scheme*
  • Season Ticket Loan*

*Once you’ve hit the 6 month mark

Email your CV to cristina.oria@natoora.com and tell us why you want to join the team.

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.