Coffee Shop Supervisor
Full time - Portobello
About Natoora
We are a fast-growing company with a clear mission: to revolutionise the food system.
With hubs in London, Paris, Milan, Barcelona, New York and Los Angeles we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.
With four stores across London and our own concessions at Eataly and Selfridges, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Our Counter concept at Fulham Road and Notting HIll is pioneering a totally new idea in café culture - that you don’t have to compromise on flavour or sustainability to eat a quick, nutritious meal. Serving up a radically seasonal and totally traceable menu, everything is made by us from scratch, using ingredients sourced straight from growers and producers in our own community.
Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.
About the Job
There are thousands of food businesses out there. Joining Natoora means that you’re looking to be part of something bigger. As Shop Sales Assistant, you’ll be the face of a dynamic, committed movement that is driving real change at ground level.
The Supervisor contributes to a sustainable and customer-centric environment through development of a team and support of the selling/operations of the store. Through our training programme, we will support your professional development and provide you the tools to perform your job at the highest level and deliver an exceptional customer experience.
You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.
Responsibilities
- Ensure the smooth running of the store
- Uphold the best customer service and exceptional display standards
- Cultivate an environment of genuine customer connection
- Demonstrate extraordinary service, leading by example on the shop floor
- Acts as a Natoora ambassador for company values, mission, and culture
- Participate in ongoing staff education through sharing of product & service knowledge
- Maintain a visually compelling store that is neat, clean and organised
You
- We look for 1-2 years of experience in a similar role
- You care about everything you eat: where it comes from, how it’s made and who by
- You are approachable, caring, and enjoy offering great customer service
- We look for fluency in spoken English
- You’ll be physically active and enjoy the dynamic nature of an active store
Perks
- Cost-price fruit & vegetables - we don’t profit from sales to our own team members
- Your birthday off*
- Pension scheme
- Subsidised lunch - made with the same seasonal produce we supply to chefs
- CODE Hospitality membership, getting you up to 50% off at London and the UK’s leading restaurants*
- Cycle to Work scheme*
- Season Ticket Loan*
*Once you’ve hit the 6 month mark
Email your CV to cristina.oria@natoora.com
and tell us why you want to join the team.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
About Natoora
We are a fast-growing company with a clear mission: to revolutionise the food system.
With hubs in London, Paris, Milan, Barcelona, New York and Los Angeles we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.
With four stores across London and our own concessions at Eataly and Selfridges, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Our Counter concept at Fulham Road and Notting HIll is pioneering a totally new idea in café culture - that you don’t have to compromise on flavour or sustainability to eat a quick, nutritious meal. Serving up a radically seasonal and totally traceable menu, everything is made by us from scratch, using ingredients sourced straight from growers and producers in our own community.
Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.
About the Job
There are thousands of food businesses out there. Joining Natoora means that you’re looking to be part of something bigger. As Shop Sales Assistant, you’ll be the face of a dynamic, committed movement that is driving real change at ground level.
The Supervisor contributes to a sustainable and customer-centric environment through development of a team and support of the selling/operations of the store. Through our training programme, we will support your professional development and provide you the tools to perform your job at the highest level and deliver an exceptional customer experience.
You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.
Responsibilities
- Ensure the smooth running of the store
- Uphold the best customer service and exceptional display standards
- Cultivate an environment of genuine customer connection
- Demonstrate extraordinary service, leading by example on the shop floor
- Acts as a Natoora ambassador for company values, mission, and culture
- Participate in ongoing staff education through sharing of product & service knowledge
- Maintain a visually compelling store that is neat, clean and organised
You
- We look for 1-2 years of experience in a similar role
- You care about everything you eat: where it comes from, how it’s made and who by
- You are approachable, caring, and enjoy offering great customer service
- We look for fluency in spoken English
- You’ll be physically active and enjoy the dynamic nature of an active store
Perks
- Cost-price fruit & vegetables - we don’t profit from sales to our own team members
- Your birthday off*
- Pension scheme
- Subsidised lunch - made with the same seasonal produce we supply to chefs
- CODE Hospitality membership, getting you up to 50% off at London and the UK’s leading restaurants*
- Cycle to Work scheme*
- Season Ticket Loan*
*Once you’ve hit the 6 month mark
Email your CV to cristina.oria@natoora.com and tell us why you want to join the team.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.
